SERVICE
Chatbots & AI Assistants
Conversational AI that works around the clock.
What is an AI chatbot?
An AI chatbot is a conversational assistant powered by a large language model. It understands questions in everyday language and answers from a defined knowledge base rather than a fixed decision tree. A well-built one cites its sources, admits when it does not know, completes tasks such as booking or capturing a lead, and hands the conversation to a person when it should.
THE PROBLEM
Support teams drown in repetitive queries, causing long response times, high costs, and poor customer experience, especially outside business hours.
OUR SOLUTION
We build intelligent conversational systems that answer questions from your knowledge base, qualify leads, process requests, and escalate gracefully to humans, learning from every interaction.
HOW IT WORKS
How we build an AI assistant
- 01
Gather the knowledge
Help articles, policies, product data, and past conversations become the knowledge base the assistant answers from.
- 02
Define its job
What it answers, what it collects, what it books, and exactly when it hands over to a person.
- 03
Ground it and guard it
Retrieval with citations keeps answers tied to your content, and guardrails keep it on topic and away from anything it must not say.
- 04
Deploy on your channels
A website widget, WhatsApp, Slack, or SMS, connected to your CRM and calendar.
- 05
Improve from real conversations
Analytics show what people ask, where the assistant struggled, and which answers to add.
TYPICAL STACK
- LLM APIs
- RAG
- Vector databases
- Slack
- SMS
- Web widget
TIMELINE
An assistant grounded in your knowledge base on one channel is typically a focused build in our 4 to 8 week range.
Key features
- Multi-channel deployment (web, WhatsApp, Slack, SMS)
- Knowledge-base grounding with citations
- Lead capture and appointment booking in-chat
- Seamless human handoff for complex queries
- Conversation analytics and insight dashboards
Use cases
- 24/7 customer support automation
- Lead qualification and booking
- Internal IT and HR helpdesks
- E-commerce product guidance
Benefits
- Handle 80% of queries without human intervention
- Reduce support costs by up to 60%
- Instant responses, 24/7/365
- Higher satisfaction scores
COMPARE
AI chatbot vs. rule-based chatbot
| Criterion | AI chatbot | Rule-based chatbot |
|---|---|---|
| Understands | Questions phrased any way | Only the paths and keywords it was built for |
| Answers from | Your documents, with citations | Pre-written responses |
| Upkeep | Update the knowledge base | Rebuild flows for every new question |
| Main risk | Needs guardrails against wrong answers | Predictable but rigid |
RELATED WORK
Built in this discipline.
Trip Planner AI Chatbot
Custom chatbot that takes destination, budget, and dates to fetch flights, hotels, weather, and activities, then suggests a full AI-generated itinerary.
Case study
AI-Powered Sales Negotiator Bot
Custom chatbot that plays the role of a seller, negotiating on predefined rules and AI logic to automate sales conversations.
Case study
Multi-Agent AI Assistant
Agentic AI system with specialized agents for fetching, cleaning/summarizing, and answering user queries for startup research and investment summaries.
Case studyINDUSTRIES
Industries we build this for.
FAQS
Chatbots & AI Assistants: common questions
Will the chatbot make up answers?
It is designed not to. Answers are grounded in your knowledge base with citations, it is instructed to say when it does not know, and it is tested against real questions before launch. For anything sensitive it hands over to a person. The assistant on this site works the same way: ask it something it has no record of and it will say so.
Can the chatbot work on WhatsApp?
Yes. The same assistant can run on your website, WhatsApp, Slack, and SMS, sharing one knowledge base.
Can it capture leads and book appointments?
Yes. It can qualify visitors, collect contact details into your CRM, and book appointments inside the chat.
What happens when a customer needs a person?
The conversation is handed to your team with the full history attached, so the customer does not have to repeat themselves.
How do we keep the answers up to date?
Update the source content and the assistant uses it. Conversation analytics show unanswered or poorly answered questions, so you know exactly what to add.
Discuss this project
Tell us what you're building. We'll show you exactly how we'd engineer it.
- Free 30-minute discovery call
- You own the code, models, and IP
- Working software every week